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faq’s

Frequently Asked Questions about Swimming Pools and Spas

How do I go about choosing a good pool contractor?

You should interview at least 3 contractors. Check with the Better Business Bureau in your area to see if they are in good standing. Check with the local licensing authority for license violations or actions. Do you have any friends or acquaintances that have used them in the past? Are they satisfied with the workmanship and any warranty service, if needed? Many companies employ salespeople to meet with prospective clients. They usually sell the pool and options, explain the process of the construction,and sign the agreement with you.You should be comfortable with the answers to all your questions and sure of what you are getting. Some other companies are smaller and the owner may see you in the estimating process. He is usually the
owner/builder. This can be a positive thing although, depth of organization can be shallow.

I see ads in the paper for pools at low prices. Can I really get a pool for these prices?

Yes! You can get these pool built for the advertised price. Generally, these pools are built using the most inexpensive, and “low end” equipment available. There are usually no design elements involved and are usually small 12′x24′ pools. These “deals” are usually a base-line product in which you are invited to upgrade to a better finish, more decking, a pool light, etc. At Palace Pools, we will design a pool for you that fits your
needs with the optional items you want. We stand behind each and every pool we build and include a wrap-around warranty that is the best in the business. We have built our reputation by producing quality pools and taking care of our clients. We never advertise low priced pools and then upsell. You can expect quality and professionalism from Palace Pools.

What kinds of pools are there, and what’s right for me?

There are several different types of pools, depending on the unique requirements each client has.If you have (or are planning a family) you may want a pool with lots of shallow end for the kids and their friends to play in.Maybe a slide or diving board is the ticket. If exercise is your goal,then a swim jet system and spa would be appropriate for those early morning workouts and soaking afterward. If you like to play sports, a “volleyball” pool may be right. Shallow on both ends and deeper in the center works well in this style pool. If you want an eye-catching entertainment area, a lagoon style pool with color changing lighting and soothing waterfalls will bring compliments all night. The choices are many and Palace Pools can work with you to design a pool that will fit your family’s lifestyle.

Why are estimates different when the pools appear to be the same?

Estimates can differ for various reasons. The hard costs of building a pool are pretty much the same builder to builder. Labor costs can vary depending whether the contractor uses sub-contractors or salaried employees.Materials and support equipment (filters, pumps, lighting, etc.) can vary depending on the manufacturer or supplier. The important factors are really the ones you can’t see. Attention to details, thoughtful design, time
spent inspecting the workmanship, quality control and relationships built over time with high quality sub-contractors have a value to the customer and can be seen in the finished product. We have learned over the past twenty years that in order to produce a quality project for your family, we must use quality people and components in the process.

My yard is small. Can I still get a pool installed?

Yes! In most cases, given you don’t have problems with easement restrictions, or have restrictive covenants with your neighborhood association, we can put a pool almost anywhere. We have built pools in yards where they had to be dug by hand because of tight access. It is always a challenge to do these types of pools and it puts our design and production skills to the test. Some of the most unique pools we have done were built in
these types of circumstances.

Is there really such a thing as a “self cleaning pool”?

With today’s technologies in pool systems, the answer is YES. The advances the manufacturers have made in pumps, filter systems, sanitizing systems, and automatic pool cleaning systems have drastically cut down the time required to maintain a pool. Infloor pop-up cleaning heads in the floor of the pool constantly sweep dirt and debris to the skimmer and main drain of the pool where it is deposited in the filter. These systems
carry lifetime warranties. Pumps are quieter and more energy efficient with 3 year warranties. Sanitizing systems work silently to produce their own chlorine, and control systems are programmed to turn on pumps,lights, landscaping lighting, spas, heaters and waterfalls. You can even control your pool & spa systems from your mobile devices and have the spa hot and ready when you get home from your hectic day!

How do I know which options to choose?

Your design professional can help you here. There are many options to choose from,some you will need,others you may want to include to add more value to your pool. Probably the most popular is a cleaning system of some kind. This system will do the cleaning for you so you can enjoy your pool. Permanently installed systems add value to your pool and increase re-sale value. An automated control system will allow programming of all the functions of the pool / spa and balance you water chemistry! Your design professional at Palace Pools can walk you through all the options and help you choose the right ones for you.

How can I avoid hidden costs?

The best way to avoid hidden costs is to make sure that when you sign the contract, that ALL the costs are included in the bottom line. One of the most common charges is for the electrical service to the pump and filter. Most builders include “electrical hookup”, but electrical hookup pertains to wiring the pump(s) and associated equipment at the filter location and usually does not include bringing the power to the location.Unless the house has been wired in advance for a pool, this is a cost the homeowner will bear. There are situations where it is not possible to know every cost, such as unforeseen objects underground. Other things to ask would be “To what extent will my yard be repaired after the pool is done? Will I be instructed on the maintenance of my new pool?” Also, be sure to have any changes to the pool written on the contractors change order form, with the cost for such changes clearly stated.

What about warranties on my pool?

Palace Pools offers some of the best equipment warranties in the business. All pumps, filters, heaters, heat pumps, lighting systems, cleaning systems, and control systems carry very good manufacturers warranties of at least 3 yrs. You should ask for all your warranties in writing. We give you all the equipment manuals, along with all applicable paperwork concerning
your new pool. We find that this makes it easier for the customer in the event that they need warranty service at some point.

Can I build my own Pool?

We would not recommend this, even for the handiest handyman. There are challenges in pool construction that even an experienced pool contractor finds difficult. Our experience and knowledge will provide solutions to any situation that arises and you will come out on top with a quality project. Our experience in choosing all the components and systems that go into a pool and putting it all together is well worth any cost savings you would realize by doing the job as a homeowner.